Join a Legacy of Excellence at Dwayne Lane’s Auto Family!
Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise “We’ll Take Care of You!”. Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.
From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You’ve probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.
The Service Advisor is the primary liaison between the Service Department and its customers. They are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. Are you passionate about cars and people? Do you take pride in turning a stressful repair visit into a 5-star experience
Responsibilities:

Greet every customer like a VIP - because they are.
Perform vehicle walk around, gather customer information, listen and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls
Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
Establishing and communicating an accurate promise time
Monitoring the progress of each vehicle throughout the day and updating customers as needed
Verifying the final invoice reconciles with the work performed on the repair order, Contacting the customer to advise of completion
Explaining all completed work and charges to customers
Cashier customers, taking payment via cash, check or credit card.
Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
Track and achieve CSI goals
Performing other duties as assigned by the Service Manager
What we're looking for:

2 + years of service advisor (dealership preferred)
Strong communication and interpersonal skills - able to build rapport quickly
Demonstrated ability to deliver exceptional customer satisfaction
Proficiency with service management software (Dealertrack & Xtime a plus!)
Strong organizational skills and attention to detail
Dependable, punctual, and team-oriented mindset
Basic business math and computer skills
As part of our commitment to safety and compliance, all final candidates must successfully complete the following prior to hire:

Pre-employment drug screening
Criminal background check
Motor vehicle record (MVR) review
Employment is contingent upon the satisfactory completion of these screenings.

Join a Legacy of Excellence at Dwayne Lane’s Auto Family!
Dwayne Lane has been a trusted name in the car industry since 1954. A company culture built around one promise "We’ll Take Care of You!" Etched into every part of our organization from how we treat customers, how we support employees, and how we serve the community we are guided by the commitment to go above and beyond. It is reflected in a workplace where people look out for one another, deliver genuine customer service, and take pride in making sure everyone feels supported, valued, and respected.
From youth programs and local sports teams to community events and partnerships, we actively support the neighborhoods that support us. You’ve probably seen our banners at multiple arenas! With five locally owned dealerships in Everett, Arlington, and Burlington, we represent top automotive brands with integrity including Chrysler, Dodge, Jeep, Ram, Chevrolet, Subaru, Mazda, and Ford.
We are looking for driven, customer-focused individuals who want to build a rewarding and dynamic career in the automotive industry. Whether you're interested in sales, service, parts, or management, we offer opportunities for growth at every level.
What we're looking for:

Stable Auto Mechanic work history: minimum of 2 years of experience required.
Automotive Service Excellence (ASE) certification can effect pay.
Ability to diagnose and repair engine, transmission, electrical, steering, suspension, brakes, and AC systems.
EV and/or brand experience preferred.
Dealership specific experience can effect pay.
As a technician you will be respronsible to:

Examine and diagnose vehicles
Discuss repairs with shop foreman or service advisor
Communicate additional service requests to service advisor
Plan work in cooperation with shop foreman
Provide labor estimates to service advisor
Monitor repair time and update service advisor
Maintain strict adherence to dealership policies on vehicle care and operation
Complete story and/or documentation for client repairs
Assist in mentoring technician trainees
Attend company and factory training
Keep current with factory technical bulletins
Understand and follow federal, state and local regulations (such as disposal of hazardous waste)

As part of our commitment to safety and compliance, all final candidates must successfully complete the following prior to hire:

Pre-employment drug screening
Criminal background check
Motor vehicle record (MVR) review
Employment is contingent upon the satisfactory completion of these screenings.